Rooms and occupancy
186 rooms and suites, including club and presidential inventory
City five-star · conference · Uganda
Kampala Serena Hotel, Kintu Road, Kampala
Kintu Road, Kampala
Overview
Uganda’s default city hotel for boards and state-adjacent programmes: 186 rooms in 17 acres of water gardens, Maisha Spa, and the Serena Conference Centre. The Kampala night before a Bwindi flight.
We brief Kampala Serena Hotel as part of a meeting, incentive, conference or executive retreat — not as a consumer hotel checkout. Availability is on request from the Arusha desk, with Nairobi and Mauritius covering hub and island programmes.
Location
Kampala Serena Hotel sits in Kintu Road, Kampala, Kampala, Uganda. There is often no street address in the bush — the pin is the property name, the airstrip, or the hotel road in town.
Map of Kampala Serena Hotel.
Airports and access
- About 40 km / 60–90 min from Entebbe International (EBB), traffic dependent
- Entebbe International (EBB): Only practical international gateway; 40–90 minutes to Kampala hotels, traffic dependent; 25–40 minutes to Speke Munyonyo and Lake Victoria Serena
Nearby programmes
- Bwindi gorilla trekking · Full day
- Kibale chimpanzee tracking · Half or full day
- Queen Elizabeth / Kyambura / Ishasha · 2 nights
- Kidepo Plains · 2–3 nights
- Kampala meetings and city · 1–2 nights
Accommodation details
Occupancy limits
Occupancy follows the inventory above: sharing versus single is the usual swing on a MICE rooming list.
Bed configurations
Doubles, twins and singles as the property actually holds them — we collect the rooming list before we lock the block. We do not invent a suite mix the lodge has not confirmed.
Room sizes
Published square metres are a consumer-hotel spec. We brief the category — tent, suite, villa or room — and any ground-floor or interconnecting need in the annex.
This stay is briefed when the list needs a working room as well as beds. Meeting-room capacity is confirmed on proposal — bush lodges are typically 80–120, not a 400-person plenary.
Services and amenities
What we actually brief for this stay. Paid extras, spa hours and meeting-room AV are confirmed in the proposal — not as a consumer extras menu.
Wi-Fi & connectivity
- — Wi-Fi
Pool, spa & gym
- — Maisha Spa and health club
- — Pool
Restaurant & bar
- — Pearl of Africa restaurant and Champagne Bar
Meetings & business
- — Serena Conference Centre
- — Conference centre
On property
- — 17 acres of gardens
- — 186 keys
- — Gardens
- — CBD
- — About 40 km / 60–90 min from Entebbe International (EBB), traffic dependent
Photo gallery
Overview, main area, suites, restaurants and bar, pool, and experiences.
Policies
Check-in and check-out
Hotel hours are confirmed when we contract the block. Typical city and beach houses use afternoon check-in and late-morning check-out; we request early or late as the diary needs it, subject to the hotel.
Cancellation
Cancellation follows the programme contract and the supplier behind this stay — not a one-line website percentage. Peak safari, gorilla lodges and island peak are the least flexible lines. Force majeure and airstrip clauses sit in the annex.
Children
Family rooms and interconnecting stock are requested with the rooming list. Age rules, cots and extra beds are confirmed with the hotel — not assumed from a brochure.
Pets
Not for MICE rooming lists unless the property and the brief both say otherwise. Service animals are a named conversation, not a website toggle.
Payment
Payment is through Serengeti Experience DMC as part of the programme invoice: a confirmation deposit to hold the block, staged supplier payments, and a final payment before arrival. This is not a consumer booking engine and we do not take card payments on this page.
Other terms
Kampala Serena Hotel is contracted subject to availability. Park fees, conservancy fees, gorilla permits and internal air are separate lines unless the proposal says they are included.
Planner notes
We do not publish star ratings or scraped guest reviews. Fit is scale, access and the operations annex — not a 4.8 average that we did not collect.
Uganda’s default city hotel for boards and state-adjacent programmes: 186 rooms in 17 acres of water gardens, Maisha Spa, and the Serena Conference Centre. The Kampala night before a Bwindi flight.
FAQs
How do groups reach Kampala Serena Hotel?
About 40 km / 60–90 min from Entebbe International (EBB), traffic dependent Uganda airports we actually use: Entebbe International (EBB) — Only practical international gateway; 40–90 minutes to Kampala hotels, traffic dependent; 25–40 minutes to Speke Munyonyo and Lake Victoria Serena
Can we hold a meeting at Kampala Serena Hotel?
Yes, at lodge or hotel scale — a closed board or incentive debrief, not a 400-person plenary unless this is already a city or beach house with that room. Uganda’s default city hotel for boards and state-adjacent programmes: 186 rooms in 17 acres of water gardens, Maisha Spa, and the Serena Conference Centre. The Kampala night before a Bwindi flight.
When should we contract Kampala Serena Hotel?
June–September is the planner default. December–February is the winter-incentive window. Flagship safari and gorilla inventory still wants 12–18 months. City board nights can often be placed in 6–9 months.
Do you publish a nightly rate for Kampala Serena Hotel?
No. Availability and the commercial are on request through Serengeti Experience DMC as part of a meetings, incentive, conference or retreat programme. We will not invent a website price the lodge then contradicts.
Can we book Kampala Serena Hotel without a MICE programme?
This page is for incentive houses, corporate travel buyers and event planners contracting through Serengeti Experience DMC. We confirm the block, the rooming list and the operations annex together.
Do we need yellow fever certificates for Uganda?
Tanzania, Kenya, Rwanda, Uganda and Zanzibar require a yellow fever vaccination certificate upon arrival. We collect it with passports on the rooming list — do not leave it to the airport queue.
